The warranty period of this product is 6 months from the date of purchase.

We want you to be completely satisfied with your purchase. However, if you're not satisfied with your purchase you can return the package to us for an exchange or refund.

Return requests can take up to 24-48 hours to process. We thank you for your patience.

a) In case of defective sewing, fabric or subsidiary materials, the product will be repaired free of charge within 6 months from the date of purchase.

b) Exchanges and refunds are possible for one week from the date of receipt and are limited to products that can be resold. (Place of exchange: the store where it was purchased)

If you received the wrong product from us, or it arrives defective or damaged in transit, please contact customer service at fitterest@alc21.com as soon as possible. We will make sure that the situation is resolved for you.

Fitterest Warehouse: 

a) Niagara Falls, NY – USA 
b) Toronto, ON - CANADA 
c) Seoul – SOUTH KOREA